COMPANY DATA

Company name: “Thracian Hotels” Ltd.
UIC/PIC: UIC 130149944
VAT registration: BG130149944
MOL: Nikolay Ivanov
Registered office address., town of Panagyurishte 2 Pavel Bobekov Str.
Management address: town of Panagyurishte 2 Pavel Bobekov Str.
E-mail: reservations@kamengrad-th.com
Contact telephone numbers: +359 87 9801901

BOOKING AND ACCOMMODATION

The management of “Thracian Hoteliers” Ltd. undertakes to ensure the use of the services requested and paid for by the client by online booking, in their full quantity and quality according to the data provided by the client through the booking form: name of the client, period, number of nights, number of adults and children, price per night.

All the wishes of the client, filled in the “Note” field in the booking form, will be satisfied if possible.

In the booking for children, only those persons who are under the respective age on the date of arrival will be accepted.

PRICES AND PAYMENT

The prices on the website of “Thracian Hoteliers” Ltd. are in BGN, including VAT, tourist tax and insurance. The total amount payable by the customer is automatically calculated depending on the number of days, the number of adults and children and the current price offer for the respective period.

When booking online for guarantee purposes, it is necessary to pay 50% of the total amount of the reservation at the time of booking, by debit/credit card or at the latest by bank transfer within the specified period after booking.

“Thracian Hoteliers” Ltd reserves the right to change prices and special offers on its website depending on demand and availability at the moment of vacant positions. For bookings already made, confirmed and paid, the amount due will not change regardless of new price offers presented.

CANCELLATIONS AND CHANGES TO RESERVATIONS

In case of cancellation, non-use or modification of an already paid online reservation by the customer, “Thracian Hoteliers” Ltd. shall refund the amount paid upon request, charging an appropriate penalty:

Changes to the reservation without penalty are made up to 5 days before the check-in date.

Cancellations without penalty are made up to 5 days before the check-in date.

Changes or cancellations after this period will incur a penalty amounting to the prepaid deposit.

In the event of a refund, all transfer costs (bank charges, etc.) will be borne by the customer. Refunds due to cancellation will be made within a 30 day period depending on the method of payment, refunds will only be made to the bank account from which they were received. Your card details are only used by the intermediary bank and are not kept by us.

PAYMENT TYPES

Payment can be made in 3 different ways:

1. Electronically by debit or credit card

We accept payments by Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro. When you select this payment method, a payment page of our servicing bank (DSK) opens, where you enter your card details. If you are registered in the Verified by VISA or MasterCard SecureCode authentication schemes, your Issuing Bank’s authentication page opens where you enter your authentication password. On a successful transaction, a transaction note is displayed on screen which you print or save.

Your card details are only used by the intermediary bank and are not kept by us.

To protect you from misuse when paying with your Visa or MasterCard, we apply the best practices recommended by international card organisations:

The security of card data entry and transmission is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.

The authenticity of your card is verified by entering a security code (CVV2).

In addition, to identify you as a cardholder, our servicing bank’s e-commerce payment server supports the authentication schemes of the international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.

At the time of online booking, the said amounts will be automatically withdrawn from your card upon completion of the payment process.

In terms of security, the maximum amount you can pay with a card is BGN 3 000.

1. By bank transfer

Payment of the specified amount must be made no later than the specified deadline after booking. After the payment has been made, it is advisable to send a copy of the payment document to reservations@kamengrad-th.com and it is obligatory to enter the reservation number in the grounds for payment.

SWIFT/BIC: UBBSBGSF
IBAN: BG46UBBS81551066410224
Bank name: United Bulgarian Bank
Address of the bank. Sofia, 89B “Vitosha”Blvd., Millennium Center
Beneficiary. Thracian Hoteliers Ltd.
Address of the beneficiary: town of Panagyurishte, 2 Pavel Bobekov Str.
Max. Number of days for payment. 5

1. In cash, at the reception of “Thracian Hoteliers” Ltd.

For bookings with a check-in date in the next 3 days, it is advisable to choose cash payment at reception to speed up the booking handling process.

IMPORTANT!

If the internet booking is not paid within the specified time and a copy of the payment document is not sent upon payment by bank transfer, your booking will be automatically cancelled by the booking system.

In case you are prevented from paying the amount for an online reservation already made, please notify us by e-mail: reservations@kamengrad-th.com. In case of non-compliance with this condition, “Thracian Hoteliers” Ltd. is entitled to claim liability and penalties for bookings made and not paid.

REFUNDS

In the event that the customer cancels their booking under the above conditions, we will refund the amount via the same payment method that was used for the booking.

Refunds paid by bank card or bank transfer can only be made to the bank card or bank account used for payment. Any bank charges for this transaction are to be borne of the customer.

RIGHTS AND OBLIGATIONS OF THE PARTIES

“Thracian Hoteliers” Ltd. undertakes to provide the customer with the services requested and paid for in full.

“Thracian Hoteliers” Ltd. undertakes not to change the price of the services requested by the client, except in exceptional cases where this is economically justified.

“Thracian Hoteliers” Ltd. shall not be liable for any damages caused by the actions of third parties.

Amounts for services requested but not used in full or in part due to the fault of the client shall not be refunded.

The client accepts the responsibility to observe the generally accepted norms of good conduct during his/her stay at the hotel. All costs for material damages caused to the hotel are due by the customer.

“Thracian Hoteliers” Ltd reserves the right to change the information on this page and the terms and conditions at any time. Whilst every effort is made to provide true and accurate information, this cannot always be guaranteed.

When a customer makes a reservation, he/she is deemed to have read and agreed to these terms and conditions. Bookings accepted by telephone, email or through our website are considered to be a contractual relationship in progress. The payment made is considered as acceptance of the general conditions of stay at the hotel.

By all disputes and legal matters not covered by these terms and conditions and the privacy policy and arising in connection with the use of the website ……. , the legally binding provisions in Republic of Bulgaria shall apply.